Terms of service

The terms of use (hereinafter "these Terms") for the service (hereinafter "the Service") on the website "FUMITO GANRYU ONLINE STORE" operated by FOS Co., Ltd. (hereinafter "our company") are set forth as follows. Please read these Terms carefully before using this Service.

Chapter 1 General rules

Article 1 Scope and Changes of These Terms

These Terms and Conditions stipulate the terms and conditions for the use of this service common to the website "FUMITO GANRYU ONLINE STORE" operated by our company.

These Terms shall apply to all Users (defined in Article 3) regarding the use of the Service. Users may not use the Service unless they agree to these Terms.
Any regulations, guidelines, FAQs, etc. other than these Terms and Conditions that we establish in relation to this Service and publish on this Service shall also constitute part of these Terms and Conditions.
We may change these Terms and Conditions, in whole or in part, at our discretion, without obtaining prior consent from the user, by notifying or informing the user by a method we deem appropriate, such as by posting on the website or by email.
If these Terms are changed in whole or in part, the changed terms will apply to the use of this Service, and users shall comply only with the changed terms.

Article 2 Use of the Service: Users shall use the Service in accordance with laws, regulations, notices, these Terms and Conditions, and the Privacy Policy separately established by the Company.

Chapter 2 Users

Article 3 Definition of User: In these Terms and Conditions, "User" collectively refers to anyone who searches, browses or uses images, text, designs, logos, videos, programs, ideas, information, etc. (collectively "Content") provided by our company through this service, having fully understood and approved the contents of these Terms and Conditions.

Chapter 3 Membership

Article 4 Membership: In these terms and conditions, "member" refers collectively to a user who has fully understood and accepted the contents of these terms and conditions, applied for membership registration in accordance with the procedures specified by our company, and has been approved by our company.

Article 5 Membership Registration

Those who wish to register as members should apply for membership on the member registration page of this Service in accordance with the procedures specified by our company.
If the Company approves an application from an applicant for membership registration, the Company will send a registration confirmation email, and upon receipt of the email, the applicant will be registered as a member. However, the Company will not approve the registration if any of the following items apply:

If it is discovered that a person who wishes to register as a member has previously been subject to cancellation of membership due to a violation of the terms and conditions of any service provided by the Company (including, but not limited to, these Terms and Conditions)
If it is discovered that the application details of a person wishing to register as a member contain false information
If it is discovered that a person who wishes to register as a member has previously, without a valid reason, delayed payment of fees or other obligations, been unable to receive products or other items for a long period of time, refused to return or exchange products, failed to respond to communications for a long period of time, or otherwise defaulted on obligations with respect to any of the services provided by our company
If it is discovered that you have engaged in any of the acts set out in Article 18 (Prohibited Acts) of these Terms of Use in the past
If the person wishing to register as a member is a minor and has not obtained consent from a parent or other legal representative
Other cases where the Company reasonably determines that approving the registration is inappropriate for the operation and management of the Service.

Article 6 Changes to Registration Information: Members must provide the Company with true and accurate information when registering, and if any changes occur in whole or in part to the information registered with the Company, the Member must promptly change the registered information in a manner separately specified by the Company. The Company shall not be liable for any damages incurred as a result of a Member's failure to make timely changes to his/her registration.

Article 7 Suspension of Use of the Service and Cancellation of Membership Registration

If a member falls under any of the following items, our company reserves the right to suspend the member's use of the Service, cancel the member's registration, or take any other measures that our company deems appropriate without prior notice. Furthermore, our company shall not be liable for any disadvantage or damage incurred by the member as a result of measures taken by our company pursuant to this article.

If it is discovered that you have been subject to cancellation of your membership registration or other penalties in the past due to a violation of the terms and conditions of any service provided by our company
If it is discovered that the registered information contains false information
If it is discovered that, in the past, a customer has, without justifiable reason, delayed payment of fees or other obligations, been unable to receive products or other items for a long period of time, refused to return or exchange products, failed to respond to communications for a long period of time, or otherwise defaulted on obligations with respect to any of the services provided by the Company
If it is discovered that you have engaged in any of the acts set out in Article 18 (Prohibited Acts) of these Terms of Use in the past
When a member dies or is placed under guardianship, curatorship, or assistance.
If the Company determines that a person is a member of an antisocial force, or that he/she has some kind of interaction or involvement with an antisocial force, such as cooperating or participating in the maintenance, operation or management of an antisocial force through funding or other means
When the Company determines it is necessary for the operation and maintenance of the Service
If you violate any other provisions of the terms and conditions established by our company (including, but not limited to, these Terms and Conditions)

Article 8 Cancellation Procedure: Members may cancel their membership at any time by following the procedures specified by the Company. The member will lose their membership status at the time the Company receives a cancellation request from the member.

Article 9 Management of User ID and Password

Each member shall have one user ID.
Members shall be responsible for carefully managing and storing the user ID and password they set when registering as a member.
Except when the Company has given prior consent, Members may not allow a third party to use their user ID and password, and may not transfer, buy, sell, inherit, loan, disclose or leak them.
If a Member discovers that his/her user ID or password has been used illegally by a third party, he/she shall immediately contact the Company.
Members shall be responsible for any damages arising from insufficient management of their user ID or password, errors or omissions in use, unauthorized use by a third party, etc., and the Company shall not bear any responsibility therefor.
If a Member forgets his/her user ID or password, he/she shall notify the Company and follow the instructions of the Company. Furthermore, any use of the Service using a user ID and the corresponding password shall be deemed to have been made by the Member himself/herself.

Article 10 Use of Personal Information: Any personal information of members that we learn in connection with the use of this service will be handled in accordance with our separate Privacy Policy.

Chapter 4 Purchasing Products

Article 11 Purchase of Products

Members can use this service to purchase products, etc. from our company.
When a Member wishes to purchase a Product, etc., he/she shall apply for the purchase or use of the Product, etc. in accordance with the method separately specified by the Company.
In accordance with the application in the preceding paragraph, the Member will confirm the delivery address, order details, etc. that they have entered and registered, then click the "Order" button. When we then send the Member an email confirming the order details, a sales contract for the relevant Products, etc. will be formed between the Member and our Company.
Notwithstanding the provisions of the preceding paragraph, if it is discovered that a Member has engaged in fraudulent or inappropriate conduct in relation to the use of the Service, the Company may cancel or terminate the purchase and sale contract or take other appropriate measures.

Article 12 Payment Method

The payment amount for the product will be the total of the purchase price of the product, including consumption tax, and any associated handling fees.
Payment for products purchased through this service shall be limited to payment by credit card in the Member's name or any other payment method separately approved by our company.
If payment is made by credit card, the member will comply with the terms of a separate contract between the member and the credit card company. If any dispute arises between the member and the credit card company in relation to the use of a credit card, the member and the credit card company will be responsible for resolving the dispute.

Article 13 Return/exchange of products, withdrawal of orders, and cancellation

We do not accept cancellations, returns, or exchanges of orders due to member reasons after the order has been placed (such as ordering the wrong item, the size not fitting, or the item being different from what you expected). However, we will accept returns and exchanges if all of the following conditions are met.
1. When the product arrives, it does not conform to the terms of the contract (it is broken, dirty, scratched, etc.) or the product that arrives is different from the product ordered.
2. Please notify FUMITO GANRYU ONLINE STORE in advance via email form, and the product must arrive at the return address designated by our company within 8 days, including the delivery date of the product.
3. The item you wish to return or exchange must be unused. (Items without tags will not be considered unused.)
4. The product accessories, attachments, invoices, etc. must be returned in the same condition as when they were delivered.
5. Any other matters specified by us.
If the item is out of stock and cannot be exchanged, we will accept a return.
Even if conditions 1(a.) to (e.) are met, we will not be able to accept returns or exchanges of products if any of the following items apply.

Products that have been used even once
Products that have acquired an odor or have become soiled or damaged while in the member's possession
Products that have been modified, repaired or cleaned by the member themselves
If the product packaging is soiled, damaged, lost or discarded

Due to the nature of browsing on a computer or mobile device, the color of the product image may differ slightly from the actual color depending on the member's viewing environment. For some products (such as knitted or stretchy materials), there may be slight differences from the measurements in the size chart. In addition, the shoe box or other packaging may be damaged. Please note that these do not constitute a breach of contract as stipulated in 1(A).
If a member returns a product that does not meet the requirements of paragraph 1 of this article to our company, our company will promptly notify the member that there is no valid reason for the return after receiving the product and will ask the member to provide instructions on how to receive the product within a reasonable period of time. Our company will deliver the product to the member as is and will not be responsible for the condition of the product (including but not limited to deterioration, deformation, wear, and dirt). In this case, the member will be responsible for the shipping costs required for the member to return the product to our company and for our company to redeliver the product to the member. If the member does not provide instructions within a reasonable period of time, our company will consider the member to have waived ownership and other rights to the product and may dispose of the product at its discretion by discarding or other means. Our company will not be liable to the member for such disposal.
Members cannot return or exchange products purchased through this service at "FUMITO GANRYU" stores.

Article 14 Disclaimer regarding Products, etc.

Except as provided in the preceding article, the Company shall not guarantee or assume any responsibility for the quality, materials, functions, performance, compatibility with other products, or other defects of the Service and the Products sold through the Service, or for any damages, losses, disadvantages, etc. caused thereby.
In the event of a problem due to an unknown delivery address, etc., our company will fulfill its obligation to deliver the products, etc. by contacting the contact information registered by the member and delivering the products, etc. to the delivery address specified at the time of purchasing the product, and will be exempt from such obligation.

Chapter 5. Use of Services

Article 15 Services Provided

As part of our Services, we provide the following services:

Members' use of the Members Page (defined in Article 16)
Viewing links from this service

Article 16 Use of Members Page: Members can use the member's page designated by our company. After logging in, members can use each function on the member's page to view pages, and can input, change, update, delete, etc. information for each function.

Article 17 Disclaimer

When providing links from this service to other websites or resources, or links from third party websites or resources to this service, the Company shall not guarantee or assume any responsibility for the content, use or results of the linked website (including but not limited to legality, validity, accuracy, reliability, safety, up-to-dateness and completeness). If the Company reasonably determines that the content of the linked website or resource is illegal or inappropriate for the management and operation of this service, the Company may delete the linked website without any notice to the user.
In the event that there is a transaction (including but not limited to participation in promotions such as sweepstakes) with an advertiser who is advertising (including but not limited to prize advertising) or promoting during the Service, the user will enter into a transaction with the advertiser at his/her own discretion and responsibility, and the Company shall not be held responsible in any way in relation thereto. The Company does not guarantee the content or conditions of the transaction, such as the payment of the price of the product, etc., the determination of the contract terms, guarantees, warranty liability, the existence of licenses, etc., and the Company shall not be held responsible in any way for any damages suffered by the user arising from a transaction carried out via the advertisements or promotions posted during the Service.
Even if the Service is temporarily suspended, discontinued or changed in the following cases, the Company shall not be liable for any damage, loss, disadvantage, etc. suffered directly or indirectly by the User.
- In the event of a natural disaster such as a fire, earthquake, flood, lightning, or heavy snow.
- In the event of war, civil unrest, terrorism, riots, disturbances or other social unrest.
- If you are unable to receive proper service from the telephone company, transportation company or provider with which we have a contract
- When a technical issue arises that the Company is unable to deal with
By processing business in accordance with the member's registration details, our company will fulfill its obligations and be discharged from liability.
If a user causes any damage to another user or a third party through the use of this service, the user shall resolve the matter at his/her own responsibility and expense and shall not cause any damage, loss, disadvantage, etc. to the Company.

Article 18 Prohibited Matters

Users shall not engage in any of the following acts. In the event that a violation of this rule causes damage to the Company or a third party, the user shall be liable for full compensation for such damage (including reasonable attorney's fees).

Any action that causes or may cause inconvenience, disadvantage or damage to other users, third parties other than other users, or our company
Any act that infringes or may infringe the copyright or other intellectual property rights, portrait rights, personality rights, privacy rights, publicity rights, or other rights of other users, third parties other than other users, or our company.
Using the Service for commercial purposes (excluding those approved in advance by the Company)
Any act that violates public order or good morals or other laws and regulations or that may violate such laws
Registering information that contains false or misleading content
Any act by a user using content obtained through this service for purposes other than personal use
Copying, selling, publishing, distributing, making public, or engaging in any other similar activities related to content obtained through this service via other users or third parties other than other users
Collecting, storing, or saving personal information of other users
Any act that interferes with the provision of this Service, such as uploading to this Service or sending by email or other means computer viruses, computer codes, files, programs or other content that is designed to interfere with, destroy or limit the functions of computer software, hardware or communication devices.
Any act that violates or encourages any of the following: laws, court rulings, decisions or orders, legally binding administrative measures, or these Terms of Use
Providing benefits to antisocial forces
Any action that violates the purpose of these Terms and Conditions and the Service.
Any other conduct that the Company reasonably determines to be inappropriate, such as damaging or damaging the Company's credibility

Article 19 Intellectual Property Rights

All intellectual property rights of the content provided through this service shall belong exclusively to our company.
Regardless of the purpose, if any acts prohibited by domestic and international copyright laws and other regulations, such as unauthorized duplication, reproduction, or other unauthorized secondary use of our content, are discovered, we will immediately take legal action.
If any dispute arises with a third party due to violation of the provisions of this Article, the Member shall resolve the dispute at his/her own responsibility and expense and shall not cause any damage, loss, disadvantage, etc. to the Company.

Chapter 6 Service Operation

Article 20 Management of Information

We collect the following information about your access history in order to investigate your access history and usage status, or to improve our services to you.
- Information about the IP address or mobile device identification number when the User accesses the server of this Service
- User access information acquired by the Company through cookie technology (a technology that temporarily writes data to the user's computer via the web browser to record and save the date and time the user last visited the site, the number of times the site was visited, etc.)
Users shall acknowledge in advance that if they configure their web browser to reject cookies, their use of the Service may be restricted.

Article 21 Maintenance of the Service

In order to maintain the operation of the Service in good condition, the Company may temporarily suspend or discontinue all or part of the provision of the Service without prior notice to the User in any of the following cases. The Company shall not be liable for any disadvantage or damage incurred by the User as a result of measures taken by the Company pursuant to this Article.

In the case of regular and emergency maintenance of the computer system (hereinafter referred to as the "System") used to provide this Service
When system operation becomes difficult due to natural disasters such as fire, earthquake, flood, lightning, heavy snow, etc.
When system operation becomes difficult due to social unrest such as war, civil war, terrorism, riots, or disturbances
When system operation becomes difficult due to system malfunction, unauthorized access from a third party, infection by a computer virus, etc.
When requested by administrative or judicial authorities based on reasonable grounds
Any other case in which the Company determines it is necessary to suspend or discontinue the system.

Article 22 Prohibition of Transfer of Rights and Obligations: Except with the prior written consent of the Company, Members may not transfer, inherit, offer as security to a third party, or otherwise dispose of their rights or obligations under these Terms and Conditions, or their status under these Terms and Conditions.

Article 23 Handling in the event of business transfer, etc.: If the Company transfers or otherwise transfers the Service or any business related to the Service to a third party, the Company may, as part of such business transfer, transfer to the transferee, etc., the status, rights, and obligations under these Terms and Conditions, as well as the Members' registration information, etc., and Members are deemed to have agreed to such transfer, etc. in advance under this Article.

Article 24 Others

If any problem arises regarding the use of this service that cannot be resolved through these Terms and Conditions or our guidance and response, the Company and the user shall negotiate in good faith to resolve the issue.
The governing law of these Terms and Conditions shall be the laws of Japan, and in the event of a dispute relating to these Terms and Conditions, the Tokyo Summary Court or the Tokyo District Court shall be the exclusive court of first instance.
These terms and conditions will apply to all users from March 16, 2021.

All inquiries regarding these Terms and Conditions and this Service can be made to the contact form.

FOS Co., Ltd.

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