Shipping policy

All orders are processed within 7 working day and shipped with FedEx Economy or International Priority depending on customer’s decision while checking out.

Please note that it may take up to 10 days after the order is received to ship your order during New Year holidays, Bon vacations, and long vacations.

Orders received on a Saturday, Sunday, or Holiday will be processed the following business day. Please note that FUMITO GANRYU OFFICIAL STORE operation follows Japanese calendar.

We are not responsible for carrier delays, or delays caused by Holidays or natural disasters.

Delivery costs are calculated at checkout, and cost will vary depending on delivery destination and size of an item.

Delivery time may differ depending on delivery destination.

Items may be subject to custom fees, import fees and/or taxes billed to customer, and these are responsibility of the customer and will not be reimbursed by FUMITO GANRYU OFFICIAL STORE.

These costs may vary by the customs office of designated country.

If the customer cannot clear the package from the custom clearance and package returns to FUMITO GANRYU OFFICIAL STORE, we will attempt one more time to ship to ordered delivery address upon your agreement. If it fails at second delivery attempt, your order will be automatically cancelled and your purchase will be refunded with deduction of delivery costs occurred by failure of acceptance, and 35% restocking fee will be charged.

A $10 shipping and handling fee may be added to all special release items at checkout. ($5 for each additional special release item)