When will the products be shipped?
We will ship the products within 7 business days from the order date. We do not ship on weekends and public holidays.
I want to confirm if my order has been placed
You can confirm this in the order confirmation email we send after your order. If you haven't received the email, please contact us through the inquiry form and we will investigate.
I received a defective product or a product different from what I ordered and want to return or exchange it
We sincerely apologize for the inconvenience. Please contact us through the inquiry form as soon as possible after receiving the product. We will guide you through the return or exchange process. Please note that we cannot accept returns or exchanges if the product does not arrive at the designated return address within 8 days, including the delivery date.
The product is different from what I imagined or the size doesn't fit, so I want to return or exchange it
We're very sorry, but we cannot accept returns due to customer preferences.
What payment methods can I use?
You can pay using credit cards, Amazon Pay, Google Pay, Apple Pay and PayPal.
Do I earn points?
We do not offer a points service.
Can you shorten the length?
We do not offer a length adjustment service.